Today, I want to focus on part D of the survey in the back our textbook. This section of the survey is entitled treating employees like customers. There are nine statements that have a one through seven rating seven is of the highest importance and one is disagree completely. I am going to complete the survey so that I can see, what is important to me while I am looking for a new job. This will be a two part series. Part one will be survey questions, one through four.
1. My organization facilitates the “self-selection” process by communicating clearly focused values to both current and potential employees. I would rate this a seven because I believe that it is very important for an organization to clearly state what they believe is important.
2. As many as 20% of our new employees are recommended by existing (committed) employees. I rate this statement as a five because even though it's not the most important thing to me. I want to work for a company that other employees would recommend.
3. Employees needs are regularly assessed in my organization. This statement is a number seven in my book, because I feel that in organization that regularly assesses the employees needs is one that realizes how important the employee is.
4. Whether or not, it has resulted from an assessment of employees needs my organization:
A. Take special steps to emphasize among managers the importance of hiring and recognizing promoting and dismissing the right employees. This is definitely a seven in my book it should be common sense for a company to hirer, recognize and promote the right employees and to dismiss the ones that are not right for the company.
B. Regularly rewards those managers who are most effective in recognizing accomplishments of those who report to them. I do believe that this would rank a least a six because knowing that my manager is going to be rewarded for making sure that he recognizes the accomplishments that I am making is awesome to me.
C. Has established a substantial employee development program offering both job-related and non-job-related training. This I would actually have to break up into two parts. The first part being the job-related training is a seven. The second part, non-job-related training would be a two because I don't feel that it's important for my company to train me on things that are not related to my job.
D. Has increased the latitude among customer facing employees to deliver results for valued customers. This statement ranks right up there among the top with a number six. The reason being, I feel that it is very very important for employees that have the most contact with customers be able to talk to the managers in charge to help facilitate changes that make the customers feel more valued.
E. Makes every effort to ensure that “winners” are working with “winners”. This one is about a three because I believe if you are working for a “winner” then you will work at your most competent level.
F. Has, over the past few years, created fewer, higher-paying, more important jobs for its employees. This would be a number one, because I believe that it is important to reward those that are doing a good job with promotions to higher-paying more important jobs.
This is all for today, installment two tomorrow. Please don't forget to read the blog again tomorrow.
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